Return Policy

What is your return policy?

We want you to enjoy your new products, so we offer a 30 day return guarantee on most products; that’s 30 days from the time you purchase the product. The product must be in saleable condition, with original packing materials. We will refund your purchase price, minus all actual shipping costs and minus a restocking fee equal to 20% of the purchase price (including applicable tax, if any).

The following types of items do not qualify to be returned for a refund:

Damaged or defective goods which we will happily replace with the same item.
Promotional items which were provided free of charge.
All items under $50.00 each - such as replacement parts, Screw Sets, etc. - are not returnable or refundable.
Items returned more than 30 days after delivery of the product(s) to you.
Items attempting to be returned "freight collect."
Items not purchased directly from Super Jumper or our partners’ stores.

How do I return an item?

To arrange for a return, contact our Customer Service department at sales@superjumperinc.com.

Please provide us your detail information:

Website you purchased from
Description of item purchase
Invoice / purchase order #
Full Name on the purchase order
Nature of defect: (explain the type of defective item and how was it defective. Best to upload pictures of defective unit to better assist you)
Date of purchase
Contact information: Name, phone #, address and email

Your return will be submitted, you will be given an RMA number to keep for your records, and you will receive an email confirmation of the return once it is finished being entered into our system.

Please allow 3-4 weeks for processing, once we receive your returned item(s). The money will be refunded back to the credit card that you used for your original purchase, please note that we do not refund any original shipping costs.

Can I refuse to accept delivery?

Super Jumper is always concerned about your satisfaction. However, should you decide to refuse delivery of an item legitimately ordered from us, then a credit will be issued for the item as provided for in our Return Policy.

If you are refusing delivery because the shipment appears damaged, we would prefer that you accept delivery of your item(s), and call us immediately if there is a concern. UPS will still pick up your package to return it to us if they are contacted within 24 hours. Contact our Customer Service department at 1-650-692-6188 to discuss your concerns, and we will do our best to remedy the situation.

Missing, Damaged, or Defective Merchandise

We are constantly evaluating the quality control of our products, and our packaging and shipping methods. Please inspect all components prior to assembly to insure that you do not have any missing, damaged, or defective parts. If you have a discrepancy, please email to Customer Service at sales@superjumperinc.com within 7 days of delivery of merchandise, to report any missing, damaged, or defective parts. We will take prompt action to remedy the situation.

Here's what we will do:

If a part is missing, we will send it to you right away via USPS Mail or UPS Ground (depending on the size of the part).

If a part is damaged or defective, we will send a replacement and provide you with instructions on what to do next. We may request that you dispose of it, or we will arrange to have it picked up at no charge to you. Please keep all original packing materials, in case an item needs to be returned.

Super Jumper Inc. does not pay for the cost of unauthorized repairs or returns. Please note that unidentifiable or unauthorized returns will be refused. All returns must have a Return Merchandise Authorization (RMA) number issued by Super Jumper Inc. (see Return Policy above for details).

If you are not assembling your purchase yourself, check to be sure all parts are included and in good condition prior to the scheduling of a third party to assemble your purchase. Super Jumper Inc. is not responsible for any installation costs incurred as a result of missing, damaged, or defective parts.